TOPIC // PROMOS
How is the US$5,000 + 300 free spins welcome package structured across deposits?
The active welcome package spans four consecutive deposits: Step 1 awards 150% up to US$1,500 + 100 FS; Step 2 awards 100% up to US$1,000 + 50 FS; Step 3 awards 150% up to US$1,500 + 50 FS; and Step 4 awards 100% up to US$1,000 + 100 FS.
TOPIC // PROMOS
Do Canadian players need to type a promo code to claim welcome steps?
No manual promo code is needed. Qualifying deposits of at least US$20 (roughly C$28 equivalent) select the desired welcome step directly inside the cashier before payment confirmation.
TOPIC // PROMOS
Why do some Canadian sites still mention a C$1,300 + 100 FS welcome bonus?
That three-deposit C$1,300 offer is a retired historical campaign. We list it with an ARCHIVED / HISTORICAL RECORD stamp so players understand why legacy third-party codes no longer trigger.
TOPIC // PROMOS
Is there an active no-deposit bonus chip for Canadian sign-ups?
No public no-deposit chip or registration free-spin code is currently active in the Canadian cashier. All verified promotions require a qualifying real-money deposit starting at US$20.
TOPIC // PROMOS
Which slot games are eligible for the 300 welcome free spins?
Welcome free spins apply to seven verified slots: Sweet Bonanza, Wild Cash, Fruit Zen, Jelly Express, Big Atlantis Frenzy, 7 Fortune Frenzy, and Gears of Time.
TOPIC // TERMS
Does the x35 welcome wagering apply to bonus-only or deposit-plus-bonus?
It applies strictly to the bonus amount (x35 bonus), which is significantly fairer than deposit-plus-bonus structures, though it must be completed within a strict 5-day window.
TOPIC // TERMS
What are the exact weekly reload bonuses on Tuesday, Friday, and Sunday?
Tuesdays offer 50% up to US$100 + 25 FS (min US$30, x30, 3 days); Fridays offer 75% up to US$150 (min US$20, x30, 3 days); Sundays offer 25, 50, or 100 FS plus a $5, $7, or $10 free bet (min US$20/$21/$51, x30, 1 day).
TOPIC // TERMS
How much do slots, table games, and live casino contribute to wagering?
Standard video slots contribute 100%, automated RNG table games contribute 5%, and live dealer tables contribute 0% toward x35 and x30 rollover targets.
TOPIC // TERMS
What happens if my 5-day or 3-day wagering timer reaches zero?
Unfinished bonus funds and associated promotional winnings expire automatically when the countdown ends, while any untouched cash principal stays on your balance.
TOPIC // TERMS
Can two family members on the same home Wi-Fi claim the welcome bonus?
No. Promotional terms enforce one welcome package per household, shared residential IP, device, and payment instrument, as documented in Case #CA-184.
TOPIC // PAYOUTS
Which deposit and withdrawal methods work for Canadian players?
Verified active cashier rails are Mastercard, Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Tron (TRX).
TOPIC // PAYOUTS
What is the minimum deposit at the cashier versus bonus minimums?
General deposits start at US$15 (or local CAD equivalent, roughly C$21). Claiming welcome steps, Friday reloads, or base Sunday spins requires US$20 (~C$28), and Tuesday reloads require US$30 (~C$41).
TOPIC // PAYOUTS
Which withdrawal rail settles fastest for Canadians?
After one-time SumSub KYC approval, Tether (USDT on TRC-20) and Tron (TRX) settle fastest at roughly 1.6 to 4.8 hours with minimal conversion cost into CAD.
TOPIC // PAYOUTS
Why do Mastercard payouts take longer than crypto withdrawals?
Crypto transfers settle directly on-chain once treasury signs the batch, whereas Mastercard refunds pass through Canadian card-issuer clearing cycles taking 24 to 72 business hours.
TOPIC // PAYOUTS
Are large multi-thousand-dollar withdrawals paid in one lump sum?
High-value withdrawals (~C$3,000+ equivalent) may be disbursed across consecutive 24-hour treasury tranches without extra operator fees, as tracked in Case #CA-191.
TOPIC // KYC
When is SumSub KYC verification required?
Identity and address verification via SumSub is mandatory before your first withdrawal is released. Subsequent cash-outs on verified profiles skip repeat uploads.
TOPIC // KYC
Which Canadian documents pass SumSub fastest?
An unexpired Canadian passport or provincial driver licence paired with an uncropped, four-corner native PDF bank statement or utility bill dated within 90 days.
TOPIC // KYC
Why did SumSub reject my mobile screenshot of a bank statement?
Automated document forensics reject cropped screenshots and redacted images. Always download the original full-page PDF statement directly from your Canadian banking portal.
TOPIC // KYC
How can Canadian players contact customer support?
Official support operates via 24/7 Live Chat inside the lobby and via email at [email protected]. No telephone support line exists.
TOPIC // KYC
Do iPhone and Android users need to install an APK file?
No APK download is needed. Both iOS Safari and Android Chrome run the full HTML5 cashier, SumSub camera verification, and 60 FPS slot catalog natively in the browser.