Case #CA-184: Shared Household Wi-Fi Welcome Bonus Ruling

One Welcome Package Per Residential IP & Street Address

Two roommates sharing a Calgary apartment registered separate accounts on the same evening over the same residential fibre Wi-Fi router, and both opted into Step 1 (150% up to US$1,500 + 100 FS) of the welcome offer at Here2Win casino. When the second roommate completed rollover and requested ~C$490 equivalent, SumSub address matching and IP telemetry flagged two welcome claims from identical residential coordinates within 90 minutes.

Standard anti-bonus-abuse clauses across online gaming restrict welcome packages to one redemption per person, household, street address, shared IP, device, and payment instrument. You can inspect how we evaluate strict contractual enforcement in our Canadian security and legitimacy audit and editorial verification methodology.

Why the Bonus Was Voided While Raw Principal Was Refunded

Compliance upheld the promotional forfeiture on the second account because both accounts claimed the newcomer 150% subsidy from the same residential address and IP subnet. Crucially, however, the operator did not confiscate the player's raw deposit: the original principal deposit was returned intact once identity ownership was verified.

Our audit records this case as a legitimate terms-based rejection rather than an unfair non-payment. If you live in a shared Canadian household, university residence, or duplex sharing one router, never activate a four-deposit welcome bonus without first asking 24/7 Live Chat whether your household IP is eligible, or play raw unbonused balance as outlined in the dispute prevention archive.

Canadian Player Prevention Checklist

• Never claim welcome or reload bonuses from two accounts at the same Canadian street address or Wi-Fi IP.
• Never share a Mastercard or crypto wallet address across two different player profiles.
• Avoid public hotel, airport, or VPN IP addresses when activating promotional steps.
• If a partner or roommate already holds an account, play raw cash only after confirming with support in writing.